Overview

We will accept any defective goods or good damaged during delivery within 14 days of being delivered. If 14 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it and It must also be in the original packaging.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 30 days.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at Admin@redtinmerchants.co.za.

For defective goods or products incorrectly shipped by the seller, the buyer must ship the item within 48 hours of agreement with the seller. The cost of courier will be for the sellers account.

For goods incorrectly ordered by the buyer, you will be responsible for paying for your own shipping costs for returning your item. Note; Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Contact us at Admin@redtinmerchants.co.za for questions related to refunds and returns.